Terms & Conditions

Conditions of sale are subject to English law


Unless otherwise stated all prices are quoted inclusive of V.A.T., which will be charged at the rates appropriate at the date of the invoice from the Seller. All prices stated exclude carriage, which will be charged at a flat rate including V.A.T. at the checkout.


Unless otherwise agreed with the Seller, payment must be made cash order.


All goods up to 1kg are dispatched via Royal Mail Signed For 1st Class.     According to stock availability, goods will be delivered within 28 days. Athrohab cannot accept any responsibility for delays caused by factors outside its control.

Any Notification of non-delivery must be made within 17 days following the delivery period of 28 days .


The Seller’s liability for defective goods and services shall be limited to the replacement or repair of defective goods or to the giving of a refund (said decision to be at the Seller’s sole opinion). Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall be notified to the Seller within 14 days from the date of delivery. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods. The Company shall have no liability for such defects or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. The Seller shall have no liability for any consequential loss or damage howsoever incurred by the Buyer with regard to any goods or services supplied by the Seller, provided always that the Seller shall remain liable for death or personal injury resulting from the Seller’s sole negligence.

If, upon receipt, the goods appear damaged, incomplete or incorrect, notify our Customer Services Department of the situation no later than 3 days after delivery. Under no circumstances should any goods be returned to the Company without its prior consent, otherwise liability is not accepted. Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned goods that are fit for sale.

The Company is under no obligation to accept goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge will apply, the customer will arrange carriage and pay all freight charges.

Refused Deliveries – We reserve the right to make a carriage charge plus 15% handling charge on all consignments tendered for delivery, which are refused without justification.

Only unused and complete goods may be returned, they must be undamaged current lines in their original packaging, displayed in our most recent catalogue and less than 12 months old. Goods not conforming to these criteria will not be accepted for credit. The company reserve the right to dispose of any non-saleable and uncreditable returned goods.


The Seller reserves the right in its absolute discretion to vary any specification or design, and to supply goods and services which are in the sole opinion of the Seller equivalent to those offered or contracted to be sold to the Buyer. The Seller shall have the right to make a reasonable change in price in respect of any such variation or supply of an alternative to the Buyer. The Seller does not in any way guarantee that the colours advertised or represented will be the exact colour of the goods supplied. All descriptive and technical specifications, dimensions, drawings and advertising matter are approximate only and the Seller does not in any way warrant their accuracy or completeness.


Any failure by the Seller to enforce any of its rights under this contract shall not be taken as a waiver of any of the Seller’s rights hereunder.


No notice of cancellation of an Order shall be valid unless given in writing within 24 hours of being placed and agreed to by an authorised representative of the Company.


The copyright and intellectual property rights in drawings, designs, specifications and ideas of the Seller shall remain the property of the Seller and such drawings, designs, specifications and ideas shall not be reproduced in whole or in part without the prior written consent of the Seller.


The risk in goods supplied will pass to the Buyer on delivery. All goods remain the property of the Seller until payment in full has been received by the Seller of all sums owed by the Buyer to the Seller at the time of delivery, whether in respect of goods then supplied or otherwise.


All copyrights shall remain the property of the Company alone unless otherwise expressly agreed in writing with the Customer.


The Customer warrants that any instructions furnished or given by the Customer shall not be such as will cause the Company to infringe any letters patent or trade mark or other intellectual property right in execution of the Customer’s order and shall indemnify the Company against all actions, processing’s, costs, claims and such demands arising there from to the extent that such instructions lead to such infringements.


The Customer will reimburse the Company for any increase in tax or Governmental charge, or for any new tax or Governmental charge hereafter becoming effective which the Company may be required to pay to any Government upon the sale, production, or transportation of the Goods and which has the effect of increasing the cost of the Goods sold hereunder.


This contract is personal to the Customer and may only be assigned by it with the prior written consent of the Company


The applicable law to this contract is the law of England and the English Courts shall have exclusive jurisdiction in the event of any dispute.


The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control including but not limited to an Act of God, war, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur the Company might cancel or suspend this contract without incurring any liability for any loss or damage caused.


Only one special discount or offer can be redeemed per order and cannot be used in conjunction with any other offer and discount. Some offers may also be redeemed when discount codes are stated by phone before the point of purchase and will not be automatically deducted in the online cart unless otherwise stated on the product page. For more information, please contact Athrohab.


You may submit product reviews on our website or send via email, subject to our privacy policy. By completing a review, you are granting Athrohab a nonexclusive, perpetual, royalty-free, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content via any media.

By submitting your review you represent and warrant that:

  • You own or control the content of your review and it is your own original work.
  • The content is not defamatory and does not infringe any applicable laws.
  • The content is accurate, truthful and your own genuine opinion.
  • You will indemnify and hold harmless Athrohab for all damages, costs and expenses incurred for breach of these warranties.

We reserve the right not to publish reviews and to remove reviews from this website without notice after publication if they do not adhere to these terms and conditions.


Athrohab is part of Athrodax Healthcare Ltd

Hawthorn Business Park, Drybrook

Gloucestershire GL17 9HP

Telephone: 01594 544440

Fax: 01594 545800

Email: sales@athrodax.co.uk

Website: www.athrohab.co.uk